Terms of Service
These Terms of Service (hereinafter – Terms) govern the use of RelyShield services, use of the Website, order and payment procedures, limitation of liability and other related provisions. By ordering services or using the Website you confirm that you have read and agree to the Terms.
1. Service provider
Service provider: Stanislovas Kalašnikovas (individual, operating as sole proprietor under Lithuanian law)
Business ID: 1436981
Email: relyshield@gmail.com
Trademark: RelyShield
Website: www.relyshield.com
2. Definitions
- Website – www.relyshield.com and related subpages, client areas, forms, tools.
- Client – a natural or legal person ordering the Services.
- Services – account recovery, account protection (security setup), consultations and other services described on the Website.
- Platforms – third-party systems/services whose accounts may be related to the Services (e.g. Meta/Facebook/Instagram, Google/Gmail, Apple, etc.).
- Subscription – periodic payment for membership benefits (e.g. priority, discounts, credits) as described in the plan at the time of order.
3. Territory and language
Services may currently be provided in the Republic of Lithuania, and as the Service Provider expands – internationally. Some services, terms and options may depend on the Client's location, Platform policies and applicable law.
The Terms are provided in Lithuanian. If a translation is provided, the Lithuanian version prevails in case of conflict, unless mandatory law provides otherwise.
4. Independence from Platforms
The Service Provider is not an employee, representative or official agent of Meta, Facebook, Instagram, Google or other Platforms unless expressly agreed in writing. Service results depend on Platform procedures, decisions, automated systems, checks, internal policies and other circumstances that the Service Provider does not control.
5. Nature and scope of services
Assistance when the Client has lost access to accounts (e.g. hacked, taken over, blocked, restricted), including situations with Facebook Business Manager, ad accounts, business pages, etc. The aim is to take reasonable actions and provide recommendations to restore access or reduce harm.
Client account security setup: 2FA, backup codes, recovery email/phone, contacts, session review and disconnection, connected apps, risk reduction and other actions agreed with the Client (including Facebook/Instagram/Gmail and related accounts if necessary).
Consultations in writing or remotely on situation diagnosis, action plan, security and risks. The result is recommendations and explanations, not a guaranteed specific Platform decision.
The Service Provider may use its own automated system to deliver services more efficiently. Based on Client-provided data, the system may automatically prepare and/or submit requests to Platforms (e.g. appeal forms), send messages to Platform support channels and generate an action log. These actions are performed only as necessary for the service and do not guarantee Platform decisions.
Prohibited: The Service Provider does not perform unlawful actions (hacking, circumventing rules, document forgery, unlawful account takeover). If there is reasonable suspicion of unlawful purpose – services are not provided.
6. No guaranteed result
The Client understands and agrees that the Service Provider does not guarantee a specific result (e.g. account return, unblocking, ad account restoration, terms or Platform decisions). The essence of the Services is professional effort, competence, actions taken and time spent.
Payment applies for the Service Provider's time, competence, actions taken, analysis and consultations, regardless of whether the Platform makes decisions in the Client's favour.
7. Prices and price changes
Service prices may change. To avoid constant document updates, this rule applies: the price applicable to the Client is that clearly indicated at the time of order submission and payment (e.g. in the Stripe payment window, Checkout, invoice or confirmation).
If packages, plans or subscriptions are offered, their content and price are detailed in the plan/order. Price changes do not apply retroactively to already paid orders unless expressly agreed otherwise.
8. Payment and Stripe
Payments for Services and subscriptions are processed through the third-party payment service provider Stripe. Stripe may apply additional rules and payment checks (e.g. payment confirmation, anti-fraud).
- The Service Provider has the right to start service provision only after receiving payment, if so specified at the time of order.
- Subscription payments are charged automatically according to the chosen period until the subscription is cancelled by the Client or terminated for legitimate reasons.
- If payment fails (e.g. card decline), access to subscription benefits may be suspended until payment is updated.
9. Client obligations and confirmations
- The Client confirms that they are the lawful account owner or have lawful authorisation to act on behalf of the owner (e.g. for company accounts).
- The Client undertakes to provide accurate information and required data (e.g. links, IDs, contacts, screenshots, documents).
- The Client agrees to perform in time the actions that Platforms may require (identity verification, documents, security checks, password change, etc.).
- The Client understands that prior Platform violations, suspicious activity, delay or inaccurate data may reduce the likelihood of success.
- The Client undertakes not to use the Services for unlawful purposes or attempts to recover accounts that are not theirs.
10. Login data, access and security
For some services (especially A–Z security setup) Client access to accounts may be necessary. The Client may provide login data (e.g. password), session or other temporary access. The Client understands that this is sensitive data and assumes responsibility for its transfer via the chosen channel.
Recommendation: after the service the Client should change the password, review active sessions and, if needed, revoke granted access. The Service Provider may suggest safer working methods (e.g. remote session on the Client's screen), but the specific method is chosen according to the situation and Client capabilities.
By ordering a service the Client grants the Service Provider the right to perform actions related to account recovery or security setup (changing settings, disconnecting sessions, enabling 2FA, reviewing recovery data, etc.) to the extent necessary and agreed with the Client.
The Client understands that account security changes (e.g. 2FA, recovery email, phone number, session disconnection) may temporarily change the login process and require additional confirmations. The Client undertakes to cooperate and store recovery codes and other important information.
The Client understands that some services may require access to accounts. Providing login data is not mandatory, but if the Client provides it, changing passwords and reviewing active sessions after the service is recommended.
11. Refunds and right of withdrawal
As services involve consulting, analysis and real actions, no refunds are given for services already provided or work started, even if the final result (e.g. account recovery) is not achieved.
If the Client is a consumer (natural person acting for non-business purposes), they may have the right to withdraw from a distance contract within 14 days, if service provision has not started.
If the Client expressly requests to start service provision immediately (before the 14-day period ends), the Client agrees that once service provision has started, the right of withdrawal may be limited, and the Client must pay for the part of the service actually provided.
Service start is deemed the moment when real analysis, communication, logins, security changes or other factual actions for the Client's case begin.
The subscription may be cancelled at any time. Cancellation takes effect according to the chosen period rules (usually – from the start of the next period). Already charged subscription fees for the past/current period are generally not refunded unless mandatory law provides otherwise.
12. Subscription (membership) terms and fair use
Subscription plans may provide priority, discounts, diagnostic credits or other benefits as described in the plan at the time of order.
- Priority means order of service, but no specific timeframe is guaranteed unless the plan expressly states otherwise.
- Discounts apply only to plan-specified services and conditions; they are not cash refunds.
- Credits (if applicable) cannot be exchanged for cash and may have an expiry date according to the plan.
- Fair use: if the Client abuses (e.g. abnormally high request volume, use contrary to plan purpose, systematic spam), the Service Provider may limit service provision or suggest another plan/solution.
13. Limitation of liability
To the extent permitted by law, the Service Provider is not liable for indirect losses, lost profits, reputational damage, lost data, business interruption or similar consequences arising from: (i) Platform decisions or operation, (ii) third-party actions (e.g. hackers), (iii) inaccurate information provided by the Client, (iv) Client inaction/delay, (v) communication/equipment failures, (vi) force majeure.
If liability arises and law permits its limitation, the Service Provider's total liability for direct losses is limited to the amount the Client actually paid for the disputed service.
Note on Platform rules: some Platforms may restrict accounts for various reasons. The Service Provider is not liable for Platform sanctions when they arise from Platform decisions, the Client's prior actions or rule violations, or third-party actions.
14. Prohibited actions
- Attempting to recover or access accounts that are not yours without lawful authorisation.
- Circumventing Platform rules, document forgery, identity forgery.
- Using the Services for fraud, extortion, malicious activity or other unlawful acts.
- Attempting to compromise Website or system security, disrupt operation, abuse forms.
Upon detecting prohibited activity, the Service Provider has the right to refuse to provide services and (when necessary) take action under the law.
15. Confidentiality
The Service Provider undertakes to keep the Client's confidential information and not disclose it to third parties, except: (i) when necessary for the service (e.g. filling in Platform forms on behalf of the Client or providing assistance through the Client's account), (ii) when required by law, (iii) when necessary for payments, accounting or legal obligations.
16. Personal data and cookies
Personal data is processed according to the Privacy Policy and Cookie Policy published on the Website. By ordering services the Client confirms that they provide only lawful data and have the right to provide it (e.g. authorisation for company accounts).
17. Intellectual property
Website content, design, texts, logos, methodologies and other elements are the intellectual property of the Service Provider and/or lawful licence holders. Copying, distributing or using for commercial purposes without written permission is prohibited, except as provided by law.
18. Suspension and refusal of services
The Service Provider has the right to refuse to provide services or suspend their provision if: (i) the Client does not provide necessary information, (ii) the Client does not comply with the Terms, (iii) there is reasonable suspicion of unlawful activity, (iv) the Client behaves offensively, threatens or otherwise disrupts work, (v) payment is not made according to the agreed procedure.
19. Force majeure
The Service Provider is not liable for non-performance or delay of obligations if this occurred due to force majeure circumstances, including but not limited to: Platform system failures, cyber attacks, communication provider failures, legal changes, government actions.
20. Changes to the Terms
The Service Provider may update the Terms when services, legal requirements or the business model change. The latest version is always published on the Website. In essential cases an additional notice may be provided on the Website.
21. Applicable law and dispute resolution
The law of the Republic of Lithuania applies to the Terms. If the Client is a consumer and their country's mandatory consumer protection rules provide additional rights – they apply to the extent mandatorily applicable.
Disputes are resolved by negotiation. If agreement is not reached – the dispute is resolved in the competent court according to the Service Provider's place of business, unless the law provides otherwise. Consumers may also contact the State Consumer Rights Protection Authority or use other means provided by law.
22. Contact
- Service provider: Stanislovas Kalašnikovas (sole proprietorship)
- Business ID: 1436981
- Email: relyshield@gmail.com
- Website: www.relyshield.com